DeltaWare believes strongly in maintaining close long-term relationships with clients. Once a client’s solution is implemented, DeltaWare continues to provide advice and offer assistance.

DeltaWare provides support through ongoing customer communication, a toll-free hotline, email to technical specialists, support agreements, end-user training and user group teleconferences.

Service Level Agreements
DeltaWare provides additional support through Service Level Agreements (SLAs). Each SLA is negotiated with the client and is tailored to the client’s unique requirements, offering support up to 24 hours, 7 days a week.

DeltaWare Support Contact Information:

Support Desk
Local: (902) 628-3772
Toll-free (paid subscriber): 1 (877) 201-6771
Email: support@deltaware.com

Hours of Operation
Standard Support Desk support hours are 8:30 am to 5:00 pm Atlantic Standard Time (7:30 am to 4:00 pm Eastern Standard Time), Monday to Friday.
* Extended support agreements can be negotiated.